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BORA have created revolutionary solutions in cooking and kitchen design. The BORA cooktop extractor fan draws off cooking vapours where they arise – at the cooktop itself. Together with a wide range of flexibly combinable professional cooktops, BORA offers real practical advantages and unites functionality, quality and aesthetics in truly unique systems.
If you are experiencing problems with your BORA appliance, and it is no longer covered by the manufacturer’s warranty, we can provide a number of services to help. We are the approved BORA service partner for the UK. Are appliance engineers and are fully trained on the entire product range. With fast access to authentic BORA OEM spare parts, BORA filters and BORA ducting covered by a 12 month guarantee, we ensure a high quality, trustworthy and reliable service for our clients.
Model | Call out fee | 1/4 hourly rate |
---|---|---|
Repairs for all BORA Appliances. | As Per Below, Price Does Not Include Parking, Congestion, Miscellaneous Parts and Parts For The Service Visit. | After 30mins, Call Out Fee charged every 15mins |
All BORA Pure Models Surface Mounted & Flush Mounted. | £175.00 - 1st 30mins | £25.00 |
All BORA Basic Models Surface Mounted & Flush Mounted | £175.00 - 1st 30mins | £25.00 |
GP4 Models Surface Mounted & Flush Mounted | £175.00 - 1st 30mins | £25.00 |
All BORA Classic Models Surface & Flush Mounted. | From £199.00 - 1st 30mins | £30.00 |
All BORA Pro Models Surface & Flush Mounted. | From £199.00 - 1st 30 mins | £35.00 |
All BORA XBO Models. | From £199.00 - 1st 30 mins | £35.00 |
Non BORA Faults, charges depend on the model. | From £175.00 - 1st 30 mins | from £25.00 |
All listed prices exclude parts & VAT |
Model | Call out fee | 1/4 hourly rate |
---|---|---|
Glass change for all BORA Appliances | As Per Below, Price Does Not Include Parking, Congestion, Miscellaneous Parts, Parts and Glass For The Service Visit | As Per Below |
All GP4 Models In a Box | £300 Fixed | N/A |
GP4 Models Surface Mounted | £300 Fixed | N/A |
GP4 Models Flush Mounted | £350 Fixed | N/A |
All Basic Models In a Box | £300 Fixed | N/A |
All Basic Models Surface Mounted | £300 Fixed | N/A |
All Basic Models Flush Mounted | £350 Fixed | N/A |
All PURE Models In a Box | £300 Fixed | N/A |
All PURE Models Surface Mounted | £300 Fixed | N/A |
All PURE Models Flush Mounted | £350 Fixed | N/A |
All Classic & Pro Models in a Box | £300 Fixed | N/A |
All Classic Models Surface & Flush Mounted | £350 (includes up to 2 hours) | £30.00 |
All Pro Models Surface & Flush Mounted | £350 (includes up to 2 hours) | £35.00 |
All BORA XBO Models. | From £350.00 | £35.00 |
All listed prices exclude parts & VAT |
Model | Call out fee | 1/4 hourly rate |
---|---|---|
All BORA Health Checks without any faulty items not working | As Per Below, Price Does Not Include Parking, Congestion, Miscellaneous Parts and Parts For The Service Visit. | As Per Below |
All BORA BASIC & GP4 Health Checks without any faulty items not working | £249.00 & 5% OFF Genuine BORA Filter | N/A |
All BORA PURE Health Checks without any faulty items not working | £249.00 & 5% OFF Genuine BORA Filter | N/A |
All BORA Classic Health Checks without any faulty items not working | From £299.00 & 5% OFF Genuine BORA Filter | N/A |
All BORA PRO Health Checks without any faulty items not working | From £349.00 & 5% OFF Genuine BORA Filter | N/A |
All listed prices exclude parts & VAT |
Model | Call out fee | 1/4 hourly rate |
---|---|---|
Service Plan for all BORA Appliances completed every year. | As Per Below, Price Does Not Include Parking, Congestion, Miscellaneous Parts, and Parts For The Service Visit. | As Per Below |
BORA BASIC & GP4U Cooking Systems | BORA BASIC & GP4U Cooking Systems | BORA BASIC & GP4U Cooking Systems |
All BASIC's & GP4U's Service Plan | £24.00 Per Month, Plus 10% Off All Parts Fitted | N/A |
BORA PURE Cooking Systems | BORA PURE Cooking Systems | BORA PURE Cooking Systems |
All PURE's Service Plan | £24.00 Per Month, Plus 10% Off All Parts Fitted | N/A |
BORA Classic Cooking Systems | BORA Classic Cooking Systems | BORA Classic Cooking Systems |
All Classic's Service Plan 1 System (Up To 2 Modulars and 2 Extractor) | £34.00 Per Month, Plus 10% Off All Parts Fitted | N/A |
All Classic's Service Plan 2 System (Up To 4 Modulars and 3 Extractor) | £39.00 Per Month, Plus 10% Off All Parts Fitted | N/A |
All Classic Service Plan 3 (Up To 6 Modulars and 3 Extractor) | £45.00 Per Month, Plus 10% Off All Parts Fitted | N/A |
BORA Pro Cooking Systems | BORA Pro Cooking Systems | BORA Pro Cooking Systems |
All PRO's Service Plan (Up To 2 Modulars and Extractor) | £39.00 Per Month, Plus 10% Off All Parts Fitted | N/A |
All PRO's Service Plan (Up To 4 Modulars and 2 Extractor) | £49.00 Per Month, Plus 10% Off All Parts Fitted | N/A |
All PRO's Service Plan (Up To 6 Modulars and 3 Extractor) | £59.00 Per Month, Plus 10% Off All Parts Fitted | N/A |
All listed prices exclude parts & VAT |
Model | Call out fee | 1/4 hourly rate |
---|---|---|
Installation Package for all BORA Appliances | As Per Below, Price Does Not Include Parking, Congestion, Miscellaneous Parts, and Parts For The Service Visit. | As Per Below |
All Basic Models | From £249.00 | N/A |
All Pure Models | From £249.00 | N/A |
GP4 Models | From £249.00 | N/A |
All Classic Models | From £349.00 | N/A |
All Pro Models | From £449.00 | N/A |
All listed prices exclude parts & VAT |
All parts used at our service visits and repairs are authentic BORA OEM spare parts. We kindly ask you to make note of it, that spare parts are not included in the price above.
Our BORA parts used for repair come with a 12-month guarantee. There is no warranty given on glass once fitted.
Additional charges may be applied for Miscellaneous parts, parking, tolls and appliance parts if this applies.
We kindly ask our customers to provide the silicon if the system is flush mounted, JES offers the service to supply stone silicon with an adiditional charge of £25.00 plus V.A.T but we kindly ask our customers that JES cannot be called to acount for the differences in the silicone tonality. The labour charge for the service can vary upon the requirements.
Our prices for installation include 1st fix, 2nd fix, Silicon works if flush, software updates commission and handover.
Our prices for a BORA system health check includes
1 - An Electrical Connection and Safety Check performed by a certificated J.E.S Field Service Engineer.
2 - A BORA cooking zones performance test with a qualified BORA cookware conducted by a BORA Germany certificated J.E.S Field Service Engineer
3 - An air flow test at recirculating and ducted bora systems conducted by a BORA Germany certificated J.E.S Field Service Engineer (system dependent)
5 - Receive 5% discount on your BORA Filter for your BORA Cooking Appliance whilst we complete a health check on all PURE and Basic Systems.
6 - Check the condition of your Silicon joints if installed, if you require this re-sealing with silicon, we can provide this service at an additional charge.
7 - A free copy of your BORA appliance manual.
8 - A free copy of "OUR BORA 5 I 5 RECIPE EDITION".
9 - An elaborated JES health check summary report concerning all health checks tests performed by a BORA Germany certificated J.E.S Field Service Engineer.
Note - if any repairs are required then it changes to a repair charge. Full access will be required for us to complete a BORA Health Check.
Charged from £175.00 plus V.A.T will apply if the problem was not caused by the system it's self, this only covers up to 30mins labour, an extra service labour charge which varies on the model we are attending will be applied for every 15mins after the 1st 30 mins. We therfore kindly ask you read the confirmation email carefully before acknowledging a service visit. Additional charges listed above may also apply.
Non Attendance From £175.00 plus Vat and other additional charges that we may incurr within 24 working hours before service visit date.
Request Form
Fill out our Request a Call Back form.
Call Back
We call you back at a time that suits you.
Diagnosis
We diagnose the problem on the phone.
Quote
We will provide a fixed quote including labour, parts and VAT.
Engineer attends
An expert engineer will come out at a convenient time with our workshop van.
Fixed
The problem is fixed.