Brilliant service. Problem sorted. Thank you

- Susannah Day Richmond

I have just got to say what fantastic service from JES, Mark went above and beyond to sort our problem with our BORA XBO Oven, 5 star service !!!!

- Stephen Hattam 04.07.24

Brilliant service, many thanks!

- Gilly Hamill-August 2024

Service engineer was very helpful, polite and professional. My appointment time changed, which was not helpful, only complaint.

- Matt Hammond

Josh was very conscientious and took pride in his work. A very nice guy. Office kept in touch via email and text, all was fine.

- Leeka Xu

BORA Cooking Systems must be very happy with the service provide by J.E.S. They are excellent Bora Service partners that I would recommend for support and installing.

- Mrs Popplewell, Birmingham

Great service. Arrived on time and finished the job efficiently.

- Minakshi Patel-29th May 2024

All good-no issues. Everything was very good between Bora and JES, no complaints.

- Janet-Chesham

All works-great fantastic

- Amelia Bengtsson 07.10.24

Excellent service. Prompt response to initial registration of the issue and a very friendly and helpful engineer to fix the issue. Many Thanks

- James Liddle 24.07.24

On time, good attention to detail and very courteous. Very pleased with the work done. Thanks

- Mandi Murris Sandhurst

We were very impressed with Joshua. We were kept informed of time of arrival and he fixed our hob. Thank you

- Rachel Metcalfe London

The service by Michael was first class. He took every possible care to protect my kitchen and the hob itself. I was kept informed at all stages.

- Carol Wotherspoon 21.08.24

The guys came on time, had the right parts and equipment, were neat, efficient, helpful and professional. I was very happy with the service they provided!

- Jenifer Midura

We have used Simon Barrs for many year since our purchase and will still use his company. On this Occassion we had David whom did a excellent service. We will always pass your details on to whom many need your services.

- Mr Smith, Ashby-de-la-Zouch

I had a problem with one of the gas hobs, and needed the hob top replaced. Simon arranged for Dave and Brian to carry out the work which was done in a totally professional and efficient manner. Gas checks were carried out before and after the work was completed, with safety being of paramount importance. The guys were incredibly friendly, polite and courteous. I would have no hesitation in using JES Ltd again, or in recommending them to anyone else.

- Mrs P Eaves, Guildford, Surrey

Efficient friendly professional & very helpful

- Sandra Whittaker-23rd May 2024

Perfect - easy, professional, polite, clean and the repair work done to the highest standard. All explained. Could not be happier. Highly recommended. The person that came round was really good, I can’t speak highly enough about him. I would be very happy for you to share the feedback with BORA as I am sure that would help. If you would like me to do that then please let me know.

- Alistair Stuart 09.10.24

I can not fault the two men that fixed our Bora products. Not sure why they had to take photos of our solar panels and batteries though ?! Excellent service.

- Natalie Harrison Epsom

JES were excellent, very professional, friendly and incredibly careful to protect surfaces which I really appreciated. I wish all contractors were like this.

- Georgina Brill

Very efficient and professional

- S.MUSKER 03.12.24

Quick, efficient, friendly, knowledgeable, neat, punctual.

- Robin Saphra Snape

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Brilliant service

- Jonathan Herald

Great service Engineers arrived, no drama fitted the new glass. They were very helpful and sent us videos of the appliance working with pans on it etc. Very happy, great service. Reliable turned up when you said you would.

- Esquared Consulting Ltd

The two guys are very friendly and efficient, fantastic service very pleased Thank you

- Ben Thompson 05.09.24

Hi Simon, Forgot to let you know how pleased we are with the work Dave did on our Gas hob. It’s now back to working properly and a joy to use. Very neat & tidy job and useful to have tips from an expert! Thanks again, Steve & ‘Bina

- Mr & Mrs Heaton

Everything was good, no issues

- S. Learmonth 04.11.24

Pleasant guys, very helpful. It was a fiddley job and took them some time but they were lovely.

- J.Barnes-Solihull

I contacted Simon’s company J.E.S as i have alway used them in the past and find them very professional and conscientious. Since last time them came, they had not change at the only difference was another service engineer came David Cobley who a great guy.

- Mr Sandbach, Ipswich

The guys came on time, had the right parts and equipment, were neat, efficient, helpful and professional. I was very happy with the service they provided!

- Jennifer Midura Heywood

I cannot fault the service we received from JES. They communicated well & the service was brilliant - polite and careful, worked efficiently but explained too. Fab!

- Mrs Roberston

All good thank you. Good service nice technician l am just grateful to have my cook top back in use.

- Amanda Wren 24.10.24

I’ve had my Viking BBQ for over 10 years and never had a repair or service. It as now become temperamental. The cost of the service and repair was well worth it. This was completed on the day. No return visit which was a surprise. J.E.S did mention they stocked Viking Parts

- Mr Austin, Kensington London

Spot on, brilliant service

- M.Rumney 24.12.24

Guys were very helpful, polite and thorough. I was very impressed actually. They were not totally informed the issue, but they sorted it. Office went through communication smoothly.

- M.Steele-Essex

Extremely happy, engineers were very good. All contact with office good, replied straight away

- Sue Hildtich Essex

Very pleased with the professional but personable service received!

- S.Bwayla

Service was excellent and the engineer was very professional and friendly. Work was efficient and high quality.

- Kris Winter 23.07.24

Problem solved efficiently and with minimal disruption. Both David and Dan were very considerate and gave helpful further advice and information.

- R.Betts 24.12.24

Very happy-on time and did job with minimum fuss. They built a bridge to stand on. Very clean and polite. Office were very helpful, especially MD who gave him reassurance. He is very thankful.

- Mr Rafice

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Very good and helpful.

- Gobinda Pal 10.07.24

Martin and Dave were professional, thorough and diligent throughout their visit to our home to seal our Bora.

- Theresa Wodehouse Essex

Thank you for coming over to resolve our bora tepan connection issues we really appreciate it

- M.Fasosin 18.11.24

On time, very pleasant attitude and skilful

- Sharon Sin 30.10.24

Everything as you’d like it! Professional team, full of really personable people, who do what they say they’re going to do when they say they’re going to

- P.Coutts 17.12.24

Excellent service, great communication repair successful what more can you ask for.

- N.Jones 11.12.24

Quick response to online enquiry. Smooth process to obtain quote, accept it and have work done. Delighted with end result - thank you!

- M.MacLeod 12.12.24

Great job. Friendly, on time, careful, efficient and oozing a strong sense of professionalism. Most importantly they have fixed the problem. Thank you!

- Thomas Drew

Great service from Josh, managed to get our job up & running again, thank you!

- Hayley Broomhead

Professional and knowledgeable - a delight to deal with experts.

- Jonathan Papworth Dorking

Dave was brilliant. Friendly, knowledgeable and respectful of our house. Never mind 5 stars it's 10/10 for me. Dave managed to fix the issue and gave advice on how best to use the bora hob.

- Mr Edwards

Very good service-I am happy

- J.Wright 5.12.24

Mark was super knowledgeable, friendly and was able to solve the issue with our hob very effectively.

- D.Kumar 02.12.24

Nice guy, considerate about not making a mess, fixed issue quickly.

- Michael Jurowski 02.09.24

I write to thank you for sending Mark the engineer today. His friendly and knowledgeable approach and work was outstanding and I would recommend both Mark and your firm.

- Mannu Duggal 29.10.24

“after some internet searching, JES were the only company that appeared to know how to deal with our Viking Range – 15 years old and at least 14 of these were in dry storage. With the Range in place at long last and connections made, it was clear all was not well….In came Simon, Dave and their fully loaded mobile workshop. They stripped, checked, repaired / replaced and checked again until they were satisfied it was as good as new and I am happy to say they have done us proud. If you want quality service, knowledge and genuine parts, then it has to be JES”

- Mr Bailey, Sheringham

We are delighted. It was all very good. We learnt a couple of things we didn't know about the hob. It was excellent. A bit early for us, but we are happy.

- Steven Banks 03.10.24

Efficient, knowledgeable engineer!

- Paivi Bjorklund Portleven

The engineers were great. On time, friendly, very tidy and I felt very confident that they knew what they were doing. Job was effectively completed with minimum disruption. Communication with JES office was prompt and they moved the date to suit. My problem was with the initial contact with Bora.

- David McCarthy Bridgend

Michael was great. Very thorough and knowledgeable. He went above and beyond to fix the problem with our Bora hob and gave extra advice too. Super service.

- Robert Bancroft 22.08.24

I would only give a 5* if it was exceptional. The engineer was good and all is working fine. Only criticism is I was not given a choice of dates just told this is it and luckily it worked for me.

- C. Searle 19.11.24

Great job. Friendly, on time, careful, efficient and oozing a strong sense of professionalism. Most importantly they have fixed the problem. Thank you!

- Thomas Drew

Excellent work. Complicated as required change of control panel, I / O card and interaction with software team in Germany.

- Peter Blackmore 02.10.24

Great service from Michael, who was polite and knowledgeable and arrived very promptly.

- D.Lloyd-Prestatyn

From start to finish I was kept informed and everything happened as requested

- Darren Ward 23.07.24

The engineers attended promptly and were thorough. Very happy with the service.

- S. Goodman 04.11.24

Excellent service and workmanship from the service agents who acted very professionally and were able to confidently diagnose the issue and repair it on site.

- R.Kaddu-Westcliff-on-Sea

Thank you for attending the property and fixing the issue on-site and within the time frame anticipated. Great communication throughout the booking process!

- Ernesto Chao

No drama. You were very efficient, communication was excellent. You guys are a 10* company.

- S.Belcher 16.12.24

Everything was good.

- Martine Matty

Dear Mr. Barrs: I am writing to you to thank you for the excellent service you provided to us in both repairing and then servicing our Viking range. You (and your colleague Dave) also provided us with invaluable advice on how to maintain and mange the range. As you well know Viking ranges are very expensive but are well worth the cost of maintaining them. We were impressed with your professionalism, timeliness, impartial advice and the way in which you and Dave organized the necesssary work in our home. Both Ethna and I are more than happy to provide you with testimonies or specific references should you require them. We wish you and your company well:

- Mr Johnson, Cumbria

Very happy, great engineer, all good. Great service. Office very helpful, no issues.

- Jenny Gooch

Excellent service.

- F. Clayton 27.11.24

Michael was super friendly and organised. He was a great help with additional questions and made sure to take great care in the installation.

- G.CARLE-Edinburgh

Outstanding, superb, engineer was very pleasant. Your company was very helpful. Happy with the great service provided.

- G.J.Rutjes-Altrincham

Friendly and efficient. Only downside is the slight delay in attending, probably because they are friendly and efficient with high demand.

- M. Tonner 20.11.24

I contacted Simon of J.E.S to give us a quote for a conversion gas change on my Wolf Range Cooker. I agreed the charges, they came and completed.

- Mrs Goodman, Chelsea

The engineer was so nice, fantastic. It was set up wrong with the gas and he helped us, so helpful. Very clean, tidy, pleasant. He kept us briefed on his arrival. It was a lovely experience, brilliant.

- Sue Standard-Sheader 30.09.24

Really good service from contact with office to engineer. Everything was smooth.

- Bethania Ciocca-22nd May 2024

Damian was great. Turned up on time, worked efficiently and got the job done, all whilst being very affable.

- George Lawson London

Superb communication, very prompt service time and two wonderful engineers - polite, engaging and really helpful. Thank you

- Zoe Bowley

I have been very impressed with the professionalism of your company. Thanks to Simon and Dave I will now have a fully functioning cooker for the first time in many years. I had a none working cooker today but I can now do that knowing that all the cooking tomorrow will be so much easier than in previous years! I cannot praise J.E.S Ltd highly enough. I left it very late before Christmas to make an initial enquiry but after reassuring and informative email and telephone communication a few days later your engineer travelled to London I have no hesitation in recommending J.E.S Ltd for it’s professional, caring and polite service.

- Dr Mcallister

Dear Simon. This invoice is paid. The Viking is now in very good condition and functioning well thanks to David and Brendan , who arrived very punctually and got straight on with the task . They worked very conscientiously and diligently throughout as well as being most pleasant and excellent company , they are both a fine credit to JES . Thanking you for your excellent service .

- Mr Andrew Chell.

Very professionally carried out, well done.

- Bipin Chauhan

Excellent service. Great communication and a lovely guy who came to fix my hob.

- Chris Richards Thame

All very good. Communication via e-mail and phone was fine, the Bora parts were obtained quickly and fitted in a few days. The engineer was excellent.

- Helen Gill

Very friendly engineer and very respectful in my home. Repair completed and working perfectly.

- R. Seddon 20.11.24

I would like to complement your technician on his professional approach. He was very efficient, knowledgeable, clean and careful in his fault finding.

- Richard Wylde Leatherhead

Arrived on time advised. Completed work efficiently with no mess. Very polite and professional.

- G.Blair-Prudhoe

Very happy with the service given by Joint Electrical Services. Clean, tidy and efficient.

- Mrs Nelleman, ABK InnoVent, Sunningdale

Can’t fault the service or the engineer at all. Polite, friendly and efficient. Ten out of ten

- J.Symons 23.12.24

Dear Bora, I hope you are well. I just wanted to share my feedback with you about Anne from JES. She is wonderful and so are the rest of the JES team. You are so blessed to have this wonderful partnership - they are kind and made the time to listen to customer’s concerns and issues. All the engineers they have sent to me to resolve the issues were so professional and knowledgeable at what they do. Anne, thank you so much again for everything. You have been absolutely kind and super helpful!

- Christina Araneta 12.09.24

Excellent service. My range cooker looks stunning and works beautifully. Thank you

- Juliet Hobday 30.07.24

Just wanted to say thanks to the excellent service you have provided from the 1st telephone conversation to the 1st visit. Your engineer Dave today who did a great job in resolving the issue of the BORA hob, which was an installation error. Dave explained everything clear and once again thank you for your speedy response in getting this sorted.

- Andrew

We have our Viking Range Cooker Every year. J.E.S Ltd do a excellent job and we will carry on using Simon Barrrs. He his the only company I recommend for Viking Range Cooking products.

- Mrs Porter, Hampstead Heath

Very prompt and efficient repair and useful advice . Michael was very helpful . Thankyou

- Sarah Mansell 14.10.24

Amazing professional service with good communication throughout from appointment date to actual service. Joshua was very thorough, clean and efficient. Thank yo

- Rebecca Arthur-Aidoo Gillingham

Well, what a great service supplied by J.E.S on my BORA glass change. Gave me a price and explained what was involved. Very clean and tidy. Also my warranty carries on as normal.

- Mrs Gibbs

Great service from Josh. Very satisfied and appreciated the call back.

- Simon Kempton

Excellent service, arrived on time. Professional and friendly. Hob fixed. Many Thanks.

- L. Boyle 21.11.24

Arrived on schedule and completed the job quickly and efficiently. All seems well. Michael was very good.

- Tom Smail 07.08.24

All fine engineer had a good look around and discussed things with me. He was a nice guy. I was a bit disappointed I received an email saying his report stated the extractor pipe was 10mm and not 15mm. He did not mention this to me at the time. I have been told it will invalidate my warranty.

- Mr Seymour

Michael was amazing, polite, knowledgeable and thorough, couldn't have asked for anyone better to come and sort out the problem! I wanted to take a few minutes to highlight how amazing Michael was yesterday. Michael was great from start to finish, knowledgeable (as expected), courteous and respectful of our property, even interacting with our 1yr old who was very curious :) Michael is a great credit to the company, setting the bar high for his peers from what we've witnessed!

- John Ehlas

Very impressed. I am an electrical engineer myself, so I watched how he worked. We were concerned to start as your company is not local. We were happy, very good the way things were conducted.

- Bipin

Great communication, and great service, fantastic, very happy.

- Dennis Dean 04.09.24

Brilliant, Fabulous. Loved she could track the engineer on the way. Appointment was quick. Did exactly what they said they would quickly and neatly. All replies from the office were prompt. Surprised no phone number on the emails.

- Lesley Stananought Waverton

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Technician was excellent. Communicated extremely well as to issue and proposed solution. Did the work quickly and effectively. Highly recommended

- Jon Donne 03.07.24

Excellent and quick service .Very happy. He was clean and tidy, cleared up after himself.

- Georgina Dixon 09.07.24

Everything working, no problem-happy.

- Paul Charlton 08.10.24

The engineers were great. On time, friendly, very tidy and I felt very confident that they knew what they were doing. Job was effectively completed.

- Kathyrn Pratt Doncaster

Excellent, brilliant, superb, neat and tidy. He put mats down and helped my husband put the draws back in as he struggled with them. He was great. Thanks for a great service, very efficient and kept us informed at all times. Professional, tidy , pleasant from both admin/engineer. A lot of companies could take a leaf out of your book! Thank you again

- Susan and Michael Brown 09.07.24

His BT system did not like our messaging service and found contact difficult with that. He felt contacting Austria/Germany and then being resent back to the UK long winded. Once he made contact with us he was very happy and no issues. Anne was very helpful. Joshua was polite and fixed and replaced the faulty part. Would fully recommend them and him.

- Richard Gilbert Grantham

All good, arrived on time no complaints at all

- R. Clarke 14.11.24

Arrived promptly knowledgeable and helpful.

- Will Cousins 05.08.24

Arrived on time, efficient service sorted our issue, thanks

- Simon Douglass

The young lad that turned up was a credit to your company

- Shaun Moscrop

The team were punctual, friendly , and dedicated in trying to solve the problem.

- G. BEE-SURREY

Excellent engineer, very helpful & got us back up & running quickly.

- D.Burkhill 09.12.24

Thank you for your support on this. All sorted, luckily just with a phone call. Happy cooking again.

- Jeanette Sanderson 02.10.24

Very good service. Engineer helpful and very polite.

- P. Bateman 27.11.24

Very impressed.

- D. Ullathorne 26.11.24

All done very efficiently, it was great no problems at all.

- N. Milburn 05.11.24

Great service, one of the best service companies I have ever used. Trustworthy and honest.

- Dylan Michell-28th May 2024

Joshua was timely & professional. He seemed to know what he was doing and left everything tidy afterwards. Great care was taken throughout.

- Rune Jorgensen 06.08.24

Good job-no problems

- Andrew Bailey 29.08.24

I had no issues the work was completed well. All communication was good, despite 3 companies being involved. He was happy and appreciated our work with great satisfaction.

- Ben Lowe

Lovely service. Was early, friendly, good advice, clean, careful and efficient, and fixed the problem. Very impressed, thank you.

- Jocelyn Owen 16.10.24

Both Anne and Mark were fantastic. Responsive and fixed my Bora hob. Thank you both

- L. Harvey 20.11.24

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Excellent communication start to finish Efficient and courteous Update of arrival time Product supplied and fitted with care

- L.Dobbyn 07.12.24

Excellent service . Everything was dealt with in a professional manner. .Very happy Office very professional and very good

- Andrew Groves Nottingham

I was advised that J.E.S was a expensive company, but after Simon explained the cost for the installation it all made sense. Man and Mate attend so it wasn’t that expensive compared with other companies.

- Mr Walters, Wolverhampton

All is good, fine. Very pleased with the service. The technician was relieved the installation had been neatly fitted so he could gain access.

- Jonathan Lipman 03.07.24

All good. I have sent a very nice complimentary message to Bora saying how fantastic the service was. Despite Michael not arriving until almost 6pm he was very polite and it was a good experience.

- Philip Stanton 01.10.24

Thank you for your call out. Good communication between client and customer and efficient work carried out. Would recommend.

- Jo Burch 28.08.24

Contacted Bora asking for help Monday 9am. Problem - which requires substantial deassembly -resolved Tuesday 3pm. Possibly best support received in 60 years I would be very proud to work for a company like that. You did very well pushing extra sales as well, a good approach. Thank you for the follow up call also, really good. Excellent

- Robin Stacpoole 25.09.24

Thanks so much! Great communication throughout and engineer did a top job today. Much appreciated

- Simon Halfacre 12.09.24

Excellent service from the enquiry, the communication, through to the skilled, efficient engineer who promptly repaired the hob

- Linda McLoughlin 03.10.24

Very polite and helpful. Solved this issue professionally and quickly

- Aqib Kadar London

Lovely engineer, really helpful. Diagnosed and fixed the issue quickly

- E.Churchill 17.12.24

Josh was very conscientious and took pride in his work. A very nice guy. Office kept in touch via email and text, all was fine.

- Leeka Xu

Text notification was accurate for arrival time, Engineer, Mick was very professional, took care, explained what he was doing & very efficient

- Mandy Roberts

Excellent communications in advance. Seemed quite a difficult job involving completely dismantling the hob. All sorted by Joshua though. Good job well done.

- Steve McCarthy 10.09.24

Excellent service . Everything was dealt with in a professional manner. .Very happy Office very professional and very good

- Andrew Groves Nottingham

Engineer who came out was very good, clean and tidied up after himself. It took far too long to get a service date and that was not good for us. We had to buy something to cook off in the meantime.

- Donald Johnston

Great service as always!

- Preeya Patel 04.09.24

A very professional service from the engineer. A very pleasant young man. Thank you.

- Jonathan Harrison Sheffield

Michael was a superb engineer and spent a lot of time checking my job was working and identifying and fixing what wasn’t An absolute pleasure

- Camille McVeigh 23.10.24

The service provided by your contractor today, was excellent. They were very personable as well as being very thorough.

- Katie Gwynn 07.10.24

Really friendly, tidy and thorough service. Absolutely delighted. Michael was bombarded with questions from my 4 year old, who returned the torch he stole last time!

- Jason Baker 09.07.24

Guys doing job were very good, no problems. They probably did more than hey should.

- Mick W

Great speedy service.

- K. McGowan 21.11.24

Always great service and communication

- Peter Andreou London

Just the service we needed by just the right fell, Josh. Thanks guys.

- T.Wickington-Brentwood

Thank you for your help. The service guys from J.E.S came this morning and fixed the BORA Appliance issue. I wanted to let you know that they are extremely professional, courteous and efficient.

- Mr Gaillard

Mark is very kind and friendly engineer. He is very knowledgeable and managed to resolve the issue with no further delay. Thank you for your service

- Rakhi Dattani-08.07.24

Quick reply with appt. Shame parts were delayed. Useful reminders/updates prior to technician’s arrival. Problem fixed quickly. Friendly and tidy technician.

- May Lim Penarth

What an incredible service from start to finish. First class service, professional white glove and highly recommend.

- Liz Daley - Director of Avantgarde Design Ltd.

Michael was brilliant, very professional, all sorted with no issues, great job, well finished. Very pleased with the service. Would definitely recommend you.

- Mike Bowler-23rd May 2024